Privacy Policy

Effective Date: January 1, 2026
Last Updated: February 2026

Knapp Chiropractic Center ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive services at our clinic located at 1384 Vera Dr., Hillsdale, MI 49242.

Information We Collect

Information You Provide to Us

We may collect information you voluntarily provide when you:

• Fill out forms on our website (appointment requests, contact forms)
• Call our office or communicate with us via email
• Complete patient intake forms
• Subscribe to our newsletter

This information may include:

• Name, address, email address, and phone number
• Date of birth
• Insurance information
• Medical history and health information
• Payment information

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our chiropractic services
• Schedule and manage appointments
• Process payments and insurance claims
• Communicate with you about your care, appointments, and our services
• Send you health tips and newsletters (if you opt in)
• Respond to your inquiries and requests
• Comply with legal obligations
• Improve our website and patient experience

Protected Health Information (PHI)

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations and our Notice of Privacy Practices, which is provided to you separately and is available at our office upon request.

PHI includes any information about your health status, provision of healthcare, or payment for healthcare that can be linked to you. We maintain strict safeguards to protect your PHI and only use or disclose it as permitted or required by law.

Substance Use Disorder (SUD) Records — 42 CFR Part 2

In accordance with the updated federal regulations under 42 CFR Part 2, which align with the Health Insurance Portability and Accountability Act (HIPAA), we provide the following notice regarding the confidentiality of substance use disorder (SUD) patient records.

Protection of SUD Records

Records relating to substance use disorder treatment are afforded heightened protections under 42 CFR Part 2. These protections are more stringent than standard HIPAA privacy rules and apply to any information that would identify an individual as having or having had a substance use disorder.

Use and Disclosure of SUD Records

We will not use or disclose SUD-protected records for treatment, payment, or health care operations without first obtaining the patient's written consent. When a valid consent is provided, your SUD records may be shared with other HIPAA-covered entities for treatment, payment, and health care operations purposes in accordance with applicable law.

Restrictions on Use in Legal Proceedings

Federal law (42 CFR Part 2) prohibits the use or disclosure of SUD patient records in any civil, criminal, administrative, or legislative proceeding conducted by any federal, state, or local authority against a patient, unless the patient provides written consent or a court issues a qualifying order authorizing such disclosure. This protection applies regardless of whether the information has been previously disclosed with consent.

Limits on Redisclosure

Any entity that receives SUD-protected records from us is bound by the same restrictions on redisclosure. Recipients of SUD records may not further disclose this information except as permitted under 42 CFR Part 2 and HIPAA.

Your Rights Regarding SUD Records

In addition to your general rights described in this Privacy Policy, you have the following rights specific to SUD records:

• The right to provide or withhold written consent before your SUD records are used or disclosed for treatment, payment, or health care operations
• The right to revoke your consent in writing at any time, which will apply to future uses and disclosures
• The right to request restrictions on the use and disclosure of your SUD records
• The right to be informed of any breaches of your SUD records

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• For Treatment: With other healthcare providers involved in your care
• For Payment: With your insurance company to process claims
• For Healthcare Operations: For quality improvement and administrative purposes
• Service Providers: With third parties who assist us in operating our website and business (e.g., appointment scheduling software, payment processors), subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• With Your Consent: In other situations with your explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure, encrypted connections (HTTPS) on our website
• Password-protected systems and limited access to patient records
• Staff training on privacy and security practices
• Physical security measures at our office

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have certain rights regarding your personal information:

• Access: You may request a copy of your medical records
• Correction: You may request that we correct inaccurate information
• Restriction: You may request restrictions on certain uses of your PHI
• Opt-Out: You may opt out of marketing communications at any time
• Complaint: You may file a complaint with us or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve our website functionality

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 through our website. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

This Privacy Policy applies to information collected through our website and in-person at our clinic. For more detailed information about how we handle your protected health information, please refer to our HIPAA Notice of Privacy Practices, available at our office.